These Terms of Service ("Terms") govern your access to and use of the SupplyAgent AI website and platform (the "Service"), operated by SupplyAgent AI ("we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
SupplyAgent AI provides autonomous AI agents that assist with supplier sourcing, RFQ generation, negotiation preparation, inventory monitoring, and procurement analytics. The Service is provided on a subscription basis under the plan selected in your order form or as described on our Pricing page.
You must provide accurate, current information when creating an account and are responsible for safeguarding your login credentials. You are responsible for all activity that occurs under your account.
SupplyAgent AI's agents generate recommendations, drafts, and analyses (including supplier shortlists, RFQ drafts, and negotiation intelligence) intended to support, not replace, human decision-making. You are responsible for reviewing and approving any communication or commitment before it is sent to a third party or executed on your behalf.
Paid plans are billed monthly or annually as selected at checkout. Free pilots are offered at our discretion for an evaluation period; no payment is required during a pilot unless otherwise agreed in writing. Fees are non-refundable except as required by law or expressly stated in your order form.
You retain all rights to the supplier, procurement, and inventory data you submit to or connect with the Service ("Customer Data"). You grant us a limited license to process Customer Data solely to provide and improve the Service. You represent that you have the necessary rights to provide Customer Data to us.
You agree not to: (a) reverse engineer or attempt to extract the source code of the Service; (b) use the Service to violate any law or third-party right; (c) interfere with or disrupt the integrity of the Service; or (d) use the Service to build a competing product.
We retain all rights, title, and interest in the Service, including our AI models, software, and branding. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as intended.
Each party agrees to protect the other's confidential information with the same degree of care it uses for its own confidential information, and not less than reasonable care, and to use such information only to fulfill its obligations under these Terms.
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT AI-GENERATED RECOMMENDATIONS WILL BE ERROR-FREE OR SUITABLE FOR EVERY BUSINESS DECISION.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SUPPLYAGENT AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUE, ARISING FROM YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Either party may terminate a subscription in accordance with the notice period specified in your order form. We may suspend or terminate your access if you materially breach these Terms and fail to cure the breach within a reasonable period after notice.
These Terms are governed by the laws of the State of California, without regard to its conflict of laws principles, and any disputes shall be resolved exclusively in the state or federal courts located in San Francisco County, California.
We may update these Terms from time to time. We will provide notice of material changes via the Service or email. Continued use of the Service after changes become effective constitutes acceptance of the revised Terms.
Questions about these Terms can be directed to legal@supplyagentai.com or SupplyAgent AI, 548 Market Street, San Francisco, CA 94104.